Q: How does SomeBuddy work?

<ol> <li>Start using SomeBuddy. <a href="https://app.somebuddy.com/">Log in</a> SomeBuddy's service. You can use the service on any device: phone, computer or tablet.</li> <li>Avoid the dangers of social media. You can find the safety guides for the most popular social media platforms on our app and website. With them, you can prevent incidents in your daily use of social media. </li> <li>Let us know when something unpleasant happens. You can anonymously report bullying and harassment situations to us 24/7. Our interactive app makes it easy for anyone to report the situation and its details. We have divided the complex legislation and case law into sections in such a way that anyone can easily provide enough information for a legal assessment.</li> <li>We will send you our response. When you report a situation, our experts will analyse it and you will receive our response within 0-3 days. This includes legal advice, psychological support and tools to resolve the situation. If necessary, we will also help you to report the situation to the police. Our experts are lawyers, psychologists and social psychologists with expertise in social media. </li> </ol>

Question 1

How does SomeBuddy help?

Accepted Answer

You can report bullying or harassment situations to us anonymously 24/7. When you report a situation, our experts will review the case and evaluate your situation. You will receive our response within 0-3 days. Our response includes legal advice, psychological support and tools to resolve the situation. If necessary, we will also help you to file a police report. Our experts are lawyers, psychologists and social psychologists specialized in social media.

| Our help is always personalized to your specific situation. We take into account the type of help you want from us - whether it's legal advice, tips on how to protect yourself online or emotional support. If you are a minor, we will also provide you with tools to help you tell a trusted adult about the situation, if necessary.

Question 2

How do I start using SomeBuddy?

Accepted Answer

You will need an activation code and a phone or email to start using SomeBuddy. You will receive an activation code, once you have the right to use the service. After this you can log in to our app as follows:

Go to the web browser at https://app.somebuddy.com and follow the instructions on the screen.
Please enter your phone number or email address in the text box. We recommend that you log in with your phone number, as it is the easiest way for us to reach you.
You will receive a one-time password through SMS or email . Enter it in the new text box.
When you log in for the first time, you will be asked for the activation code. Enter the activation code in the field.
If you want, save SomeBuddy shortcut on your phone's home screen: Instructions.
The service is now ready to use! From now on, you will be able to login using your phone number or email and one-time passwords, no activation code is needed anymore.

Question 3

What is SomeBuddy?

Accepted Answer

SomeBuddy is a digital service where you can get help in harassment and bullying situations. We provide you with a legal assessment, concrete advice to solve the situation and support to secure your mental well-being. Our help is always personal and tailored to your specific situation.

To use our service, you only need to have the right to use the service and a device to log in with. You can tell us about your situation anonymously.

Question 4

How does SomeBuddy work?

Accepted Answer

Start using SomeBuddy. Log in SomeBuddy's service. You can use the service on any device: phone, computer or tablet.
Avoid the dangers of social media. You can find the safety guides for the most popular social media platforms on our app and website. With them, you can prevent incidents in your daily use of social media.
Let us know when something unpleasant happens. You can anonymously report bullying and harassment situations to us 24/7. Our interactive app makes it easy for anyone to report the situation and its details. We have divided the complex legislation and case law into sections in such a way that anyone can easily provide enough information for a legal assessment.
We will send you our response. When you report a situation, our experts will analyse it and you will receive our response within 0-3 days. This includes legal advice, psychological support and tools to resolve the situation. If necessary, we will also help you to report the situation to the police. Our experts are lawyers, psychologists and social psychologists with expertise in social media.

Question 5

How do I get access to SomeBuddy?

Accepted Answer

SomeBuddy protects communities. You may have received access to the service from your school, employer or other community to which you belong. Currently, certain municipalities and cities have purchased SomeBuddy for their students and school professionals. If the service is in use in your school, you will receive the necessary activation code from there. If you can't find the activation code you received from your school, please contact our customer service team via chat or email (info@somebuddy.se).

If you want to get SomeBuddy for yourself or your community, contact us here.

Question 6

How do I log out?

Accepted Answer

You can log out of the service by clicking on the menu at the top right. Click on the menu and select "Log out". To log in again, go to https://app.somebuddy.com and log in with your phone number or email address.

| We recommend that you always log out of the service if you are logged in with a shared computer.

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